Pre-Order & Special Order

PRE-ORDER POLICY

Last Updated: October 4, 2026

Thank you for supporting Figurine it out and our anime figure and collectibles shop. Pre-orders allow us to reserve upcoming figures and collectibles before their official release.

Because pre-order products are ordered specifically based on customer demand and may have release dates, availability, and production quantities that can change, the following policy applies to all pre-order purchases.

This Pre-Order Policy forms part of our Terms & Conditions, Return & Refund Policy, and Shipping Policy.

1. WHAT IS A PRE-ORDER?

A pre-order is an order placed for a product that has not yet been released or is not currently available for immediate shipment.

Pre-order listings may include an estimated:

• Release date

• Release month

• Manufacturer

• Product description

• Price

• Expected shipping timeframe

Release dates and availability provided by manufacturers, distributors, or suppliers are estimates and may change.

A pre-order does not guarantee that a manufacturer will release a product on the originally announced date.

2. PRE-ORDER AVAILABILITY

When you place a pre-order with us, we will make reasonable efforts to obtain the product from our suppliers.

However, manufacturers and distributors may:

• Delay a release

• Change a release date

• Reduce production quantities

• Cancel a product

• Change product specifications

• Allocate fewer units than requested

• Discontinue a product

• Experience manufacturing or supply-chain issues

Because these circumstances are outside our control, we cannot guarantee that every pre-order will ultimately be fulfilled.

If we are unable to fulfill your pre-order, we will notify you and provide the applicable refund or other remedy required under our policies and applicable law.

3. PRE-ORDER PAYMENT

Unless otherwise stated on the product listing, pre-orders may require payment at the time the order is placed.

By completing a pre-order purchase, you authorize us to process the applicable payment according to the payment terms displayed at checkout.

If a different payment schedule applies, the applicable payment terms will be displayed on the product listing or checkout page.

Customers are responsible for maintaining a valid payment method when additional payment is required.

4. MANUFACTURER CANCELLATIONS

If a manufacturer permanently cancels a product and we are unable to fulfill your pre-order, we will notify you.

If you have already paid for the canceled pre-order, we will provide an appropriate refund in accordance with applicable law and our refund procedures.

We are not responsible for additional costs, lost profits, speculative collectible value, or other consequential losses resulting from a manufacturer's cancellation.

5. SUPPLIER INABILITY TO FULFILL

Manufacturers and distributors may allocate fewer units to retailers than originally requested.

For example, if we order 100 units but our supplier is only able to provide 75 units, some customer pre-orders may be affected.

If we cannot fulfill your pre-order because of supplier allocation, inventory shortages, or another circumstance beyond our reasonable control, we will notify affected customers and provide an appropriate resolution.

Where applicable, customers may be offered:

• A full refund

• A replacement or alternative product

• The option to remain on a waiting list

• Another reasonable resolution agreed upon by both parties

6. PRE-ORDER CANCELLATIONS BY THE CUSTOMER

Because pre-orders are often placed with suppliers based on customer demand, cancellation requests may be subject to specific conditions.

Unless otherwise stated on the product listing:

Pre-orders may be canceled before the product enters our fulfillment process.

Cancellation requests must be submitted by contacting:

Figurineitout22@gmail.com

Please include your order number and the item you wish to cancel.

Once a pre-order has been received from our supplier, allocated specifically to your order, or entered into the fulfillment process, cancellation may no longer be possible.

Nothing in this policy limits any cancellation or refund rights that cannot legally be waived.

7. CANCELLATION FEES

If a cancellation fee applies to a particular pre-order, the amount or percentage of the fee will be clearly disclosed on the product listing or before the purchase is completed.

We will not impose a cancellation fee that was not properly disclosed to the customer before purchase where disclosure is required by applicable law.

If no cancellation fee is disclosed, customers should contact us regarding cancellation before the order enters the fulfillment process.

8. SPECIAL ORDERS

A Special Order is a product that we obtain specifically at a customer's request and that is not normally stocked or offered as standard inventory.

Special Orders may include:

• Items specifically requested by a customer

• Older or harder-to-find figures

• Limited-production items

• Products obtained specifically for an individual customer

• Products ordered from a supplier based on a customer's request

Because Special Orders may be purchased specifically for the requesting customer, they have different cancellation and return conditions and may not be used with any special discounts unless otherwise stated.

Special orders may require a non-refundable down payment before purchase, and  customer to have an account. Customer must contact directly at Figurineitout22@gmail.com for orders!

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Unless otherwise stated, a Special Order should not be considered confirmed until we have confirmed availability and provided the applicable pricing and terms.

9. SPECIAL-ORDER CANCELLATIONS

Once we have committed funds or placed an order with a supplier specifically to obtain a Special Order for a customer, cancellation may be restricted.

If cancellation is permitted, any applicable cancellation conditions will be communicated to the customer.

If the product has already shipped to us, has been specially obtained, or cannot reasonably be canceled with our supplier, we may be unable to cancel the order except where required by applicable law.

Nothing in this section eliminates any legally required refund or cancellation rights.

10. PRE-ORDERS COMBINED WITH IN-STOCK ITEMS

If you purchase an in-stock item together with a pre-order item in the same order, we may hold the entire order until the pre-order item becomes available.

This means that an in-stock item may not ship immediately when it is purchased together with a pre-order.

If you want in-stock items shipped immediately:

• Please place a separate order for the in-stock products.

• Separate orders may result in separate shipping charges.

11. MULTIPLE PRE-ORDERS WITH DIFFERENT RELEASE DATES

If an order contains multiple pre-order products with different estimated release dates, we may hold the order until all products are available.

For example, if:

• Figure A is expected to release in January

• Figure B is expected to release in March

both items may ship together after Figure B becomes available.

If you would like items shipped separately as they become available, separate orders may be required and additional shipping charges may apply.

12. PRE-ORDER SHIPPING ADDRESS

Customers are responsible for providing an accurate shipping address.

If your address changes before a pre-order ships, please contact us as soon as possible.

We will make reasonable efforts to update the shipping address before fulfillment.

However, we cannot guarantee that an address can be changed after an order has entered the shipping process.

13. PRODUCT CHANGES

Manufacturers may make changes to a product after the initial prototype, announcement, or pre-order listing.

Possible changes may include:

• Paint colors

• Packaging

• Accessories

• Sculpt details

• Materials

• Dimensions

• Base design

• Product markings

• Other manufacturing details

Product images shown before release may represent prototypes or promotional samples and may differ from the final production product.

14. CUSTOMER NON-PAYMENT

If a customer has an outstanding balance or payment due for a pre-order, we may contact the customer to obtain updated payment information or payment authorization.

If payment cannot be completed within a reasonable period after notice, we may cancel the affected pre-order where permitted by applicable law and the terms disclosed at the time of purchase.

For items that require a non-fundable down payment, customer will be ineligible for a refund.

15. POLICY CHANGES

We may update this Pre-Order Policy from time to time.

The version of the policy applicable to a particular pre-order will generally be the version in effect when the order was placed, unless a change is required by law or otherwise applies to an existing order.

16. CONTACT US

If you have questions about a pre-order, cancellation, special order, or shipping arrangement, please contact us:

Figurine it Out

Email: Figurineitout22@gmail.com

Phone: 704-701-5577

When contacting us about a pre-order, please include your order number whenever possible.