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Last Updated: August 11, 2026

Thank you for shopping with FIO! We want you to be happy with your purchase. Because anime figures and collectibles can be delicate, we have established the following return policy. (This only applies to items sold online. The in person shop has its own policies regarding returns. The policy is that returns are not accepted.)

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1. Returns

We accept returns within 30 days of delivery for eligible items.

To be eligible for a return:

• The item must be in the same condition in which it was received.

• Figures that were sold sealed and brand new must remain unopened and sealed.

• The original packaging, accessories, and included parts must be returned with the item.

• The item must not have been damaged, modified, assembled, or altered after delivery.

• You must contact us before sending an item back.

Please contact us within 30 days of receiving your order to request a return.

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2. Damaged or Defective Items

If your figure arrives damaged, defective, or with missing parts, please contact us as soon as possible.

Please provide:

• Your order number

• Photos of the figure

• Photos of the packaging and shipping box

• A brief description of the issue

For shipping damage, please keep all original packaging and shipping materials until the issue has been resolved. We may require photos to assist with a claim.

Depending on the situation, we may offer a replacement, partial refund, full refund, or another appropriate resolution.

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3. Box Damage & Collector Packaging

We understand that packaging is important to collectors.

Any known significant box damage will be shown in the listing photos and/or described in the product listing whenever possible. Minor imperfections, shelf wear, dents, creases, scuffs, or manufacturing variations in packaging may occur and do not necessarily qualify an item for a return.

By purchasing an item, customers are encouraged to carefully review all listing photos and descriptions.

If you have questions about the condition of a figure or its box before purchasing, please contact us. We're happy to provide additional photos or information when available.

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4. Opened Figures

Figures that have been opened, displayed, assembled, modified, or otherwise handled after delivery are not eligible for return unless the item is defective or was received incorrectly.

If you believe an opened figure has a manufacturing defect, please contact us with photos and an explanation of the issue so we can determine the appropriate resolution.

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5. Wrong or Missing Item

If you receive the wrong item or an item is missing from your order, please contact us within 7 days of delivery.

We will work with you to correct the issue as quickly as possible.

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6. Non-Returnable Items

The following items may not be eligible for return:

• Items that have been opened or used

• Items damaged after delivery

• Items that have been modified, painted, or altered

• Items missing original packaging or accessories

• Clearance or final-sale items, when clearly identified as such

• Items returned without prior approval

 

7. Return Shipping

If the return is due to a mistake on our part, such as receiving the wrong item or receiving an item that arrived damaged or defective, we will work with you regarding return shipping.

For returns due to buyer preference or a change of mind, the customer is solely responsible for return shipping costs.

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8. Refunds

Once your return is received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your payment provider or financial institution to process the refund.

Original shipping charges may be non-refundable unless the return is the result of an error on our part or another situation covered by applicable law.

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9. How to Request a Return

To request a return, please contact us with:

Order Number:
Item Being Returned:
Reason for Return:
Photos (if applicable):

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

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10. Our Commitment

We take pride in providing authentic anime figures and collectibles and want every customer to have a great shopping experience.

If you have a question or concern about your order, please reach out to us. We will always do our best to find a fair solution.

Thank you for supporting Figurine it Out and our passion for Anime collectibles!