SHIPPING POLICY

Last Updated: August 11, 2026

Thank you for shopping with Figurine it Out! We carefully package our anime figures and collectibles to help ensure they arrive safely. Please review the following Shipping Policy before placing your order.

1. ORDER PROCESSING

Orders are typically processed and prepared for shipment within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During sales, holidays, conventions, product launches, or periods of unusually high order volume, processing may take longer than our normal timeframe.

If a significant processing delay occurs, we will make reasonable efforts to notify affected customers.

2. SHIPPING METHODS

Available shipping methods and estimated delivery times will be displayed during checkout based on your shipping address and the shipping services available for your order.

Estimated delivery times are provided by the shipping carrier and are not guaranteed unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, delivery timing is generally outside our control.

3. SHIPPING COSTS

Shipping charges are calculated and displayed during checkout based on factors such as:

Destination
Package size and weight
Shipping method
Number of items ordered
Applicable promotions

Any applicable shipping charges will be shown before you complete your purchase.

From time to time, we may offer free shipping promotions subject to the terms stated in the applicable promotion.

4. TRACKING INFORMATION

When available, tracking information will be provided after your order has been shipped.

Tracking information may take some time to become active after the package is accepted by the carrier.

Please allow reasonable time for tracking information to update before contacting us regarding a shipment.

5. ESTIMATED DELIVERY TIMES

Delivery estimates are provided for convenience and may vary depending on the destination, carrier, shipping method, weather, holidays, and other circumstances.

We are not responsible for carrier delays that occur after an order has been shipped.

However, if a package appears to be significantly delayed or lost, please contact us so we can assist in determining the appropriate next steps.

6. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you realize that your shipping address is incorrect, contact us as soon as possible.

We will make reasonable efforts to correct an address before the order ships, but we cannot guarantee that an address can be changed after an order has entered the shipping process.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply to reship the order.

7. LOST PACKAGES

If tracking indicates that a package has been delivered but you cannot locate it, please first check:

Your mailbox or designated delivery location
Around your property
With household members
With neighbors
With your building's management or mailroom, if applicable
Directly with the shipping carrier

If the package cannot be located, please contact us.

We may request additional information and may assist with a carrier investigation or claim when available.

Any resolution will be handled in accordance with applicable law, the carrier's policies, and the circumstances of the shipment.

8. DAMAGED PACKAGES

We carefully package our products, but damage can occasionally occur during transit.

If your package arrives visibly damaged:

Take photographs of the package before opening it, when possible.
Take photographs of the shipping label.
Photograph the internal packaging and the damaged product.
Keep all original packaging and shipping materials.
Contact us as soon as reasonably possible.

Please do not throw away the shipping box, packaging materials, or damaged item until we have advised you that they are no longer needed.

We may require photographs or other information to assist with a shipping claim.

9. MISSING, WRONG, OR INCOMPLETE ORDERS

If you receive the wrong item, an item is missing from your order, or your order arrives incomplete, please contact us as soon as possible.

Please provide your:

Order Number:
Name:
Description of the Issue:
Photographs, if applicable:

We will investigate the issue and work to provide an appropriate resolution.

10. BOX DAMAGE AND COLLECTIBLE PACKAGING

We understand that many anime figure collectors consider the original packaging part of the collectible.

However, minor box imperfections may occur during manufacturing, transportation, or normal handling.

Minor:

Dents
Creases
Scuffs
Scratches
Shelf wear
Slight corner wear

may occur even when the figure itself is in excellent condition.

Known significant packaging damage will be disclosed in the product listing and/or photographs whenever reasonably possible.

11. PRE-ORDERS

Some products may be offered as pre-orders before their official release.

Pre-order release dates are estimates and are determined by the manufacturer, distributor, supplier, or other third parties.

Release dates may change without notice.

If a manufacturer or supplier delays a pre-order product, we will provide updates when reasonably available.

Pre-order products will ship after they become available unless otherwise stated in the product listing.

If an order contains both in-stock products and pre-order products, the order may be held until all items are available unless separate shipping is specifically offered.

Additional pre-order terms may be provided on the applicable product listing.

13. SHIPPING RESTRICTIONS

Certain products may have shipping restrictions based on their size, contents, destination, carrier requirements, or applicable laws.

If we cannot fulfill an order to a particular destination, we will notify the customer and provide an appropriate resolution.

14. SHIPPING DELAYS

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

Severe weather
Natural disasters
Carrier disruptions
Holidays
Transportation interruptions
Customs delays
Government actions
Labor disruptions
Address issues
High shipping volumes
Other unforeseen events

If a significant delay occurs before shipment, we will make reasonable efforts to notify affected customers.

15. REFUSED OR UNCLAIMED PACKAGES

If a customer refuses delivery or fails to claim a package from a carrier or pickup location, the package may be returned to us.

If the package is returned because of customer action or inaction, additional shipping costs may apply if the customer requests that the order be shipped again.

Any refund will be handled according to our Return & Refund Policy and applicable law.

16. SHIPPING INSURANCE

Where shipping insurance is available or purchased, claims will be handled according to the applicable carrier or insurance provider's terms.

Shipping insurance does not necessarily cover every type of loss or damage.

Customers should contact us promptly if they believe a shipment has been lost or damaged so that we can determine whether a claim can be filed.

17. DELIVERY TO THE ADDRESS PROVIDED

Once a carrier confirms delivery to the address provided during checkout, we may consider the shipment delivered.

If you believe a package was incorrectly marked as delivered, stolen, or delivered to the wrong location, please contact us promptly.

We may request information from the carrier and, when appropriate, assist with a delivery investigation.

18. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before the order enters the shipping process.

Once an order has shipped, changes or cancellations may no longer be possible and the customer may need to follow our Return & Refund Policy.

19. SHIPPING PROMOTIONS

Free-shipping offers and other shipping promotions may have specific eligibility requirements.

Promotional shipping offers may be limited by:

Order minimums
Geographic location
Shipping method
Product category
Promotion period
Other stated conditions

The terms presented with the promotion will control if they differ from this general Shipping Policy.

20. CUSTOMER RESPONSIBILITY

By placing an order, you agree to provide accurate shipping and contact information and to promptly notify us of any issue that may prevent successful delivery.

We encourage customers to monitor tracking information and promptly report shipping problems.

21. COMPLIANCE WITH APPLICABLE LAW

Nothing in this Shipping Policy is intended to waive, restrict, or eliminate any consumer rights or remedies that cannot legally be waived.

We will comply with applicable federal, state, and local laws concerning shipping, delivery, refunds, cancellations, and consumer protections.

Where applicable law provides greater rights than those described in this policy, applicable law will control.

22. CONTACT US

If you have questions about shipping or need assistance with an order, please contact us:

Figurine it Out

Email: Figurineitout22@gmail.com

Website: Figurineitout.online

Mailing Address:

200 Virginia St SE C204, Concord, NC 28025

When contacting us about an order, please include your order number whenever possible.

THANK YOU!

Thank you for supporting Figurine it Out and our anime and collectibles community. We appreciate your business and will do our best to make sure your figures arrive safely and securely.